Shipping Policy

At [Your Company Name], we are committed to delivering your purchases as quickly and efficiently as possible. Please review our detailed shipping policy to understand the shipping times, fees, and conditions that apply to your order.

1. Shipping Timeframes

We offer different processing times based on the type of item ordered:

• Custom Orders: Custom-designed shoes are made to order, and as such, they require additional processing time. For custom shoes, please allow 8 to 15 business days for production and shipping.

• Regular Orders: For non-custom, ready-to-ship shoes, orders will be processed and shipped within 7 to 8 business days after your purchase is confirmed.

Please note that shipping times do not include weekends or holidays. While we strive to meet these timelines, please understand that delays may occur during peak seasons or due to unforeseen circumstances.

2. Shipping Costs

• Free Shipping on Orders Over $100: We offer free standard shipping on all orders over $100. This applies to both domestic and international orders, provided the total order value meets the minimum requirement.

• Standard Shipping Fees: For orders under $100, standard shipping fees will be calculated at checkout based on the shipping destination. You will be able to see the exact shipping cost before completing your purchase.

3. Shipping Methods

We offer a variety of shipping methods to meet your needs:

• Domestic Shipping (Within the U.S.): We use reliable carriers such as USPS, UPS, and FedEx for domestic shipments. Shipping time will depend on the shipping method chosen at checkout and your delivery address.

• International Shipping: We also ship internationally, using trusted carriers like DHL and UPS. Shipping times and costs vary by destination. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment and estimated delivery date. If you have any questions or concerns regarding the status of your order, feel free to contact our customer service team at [Your Customer Service Email].

5. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by:

• Shipping carrier delays or disruptions (e.g., weather, strikes, or customs processing).
• Incorrect or incomplete address information provided by the customer.
• Unexpected high demand during sales or holiday seasons.

If your order is delayed for any reason, we will notify you as soon as possible and assist in resolving any issues.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or lost packages due to incorrect address details. If you realize you’ve made an error in your address, please contact us immediately at [Your Customer Service Email] to correct the information before the order is shipped.

7. P.O. Boxes and APO/FPO Addresses

We are able to ship to P.O. boxes and APO/FPO addresses, but please note that shipping times may be longer for these locations.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, it is considered the customer’s responsibility. If your package is lost or stolen after delivery, please contact the carrier directly for assistance. If you need help with filing a claim, please reach out to our customer service team, and we will guide you through the process.

9. Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please do not hesitate to contact our customer service team:

Email: [Your Customer Service Email]
Phone: [Your Contact Number]
Address: [Your Physical Address]